Michael Baker

Michael Baker is an accomplished leader in support operations with extensive experience in managing customer service teams. Currently serving as Vice President of Support Operations at DataBank since June 2019, Michael is responsible for enhancing the customer support experience through the oversight of technical support teams and account managers. Previous roles include Sr. Director of Support Operations at DataBank, Deputy of Engineering at Leidos, and Sr. Director of IT Operations at Laureate International Universities, where Michael managed large teams and contributed to significant operational improvements across various organizations. Michael's career highlights include roles at Lockheed Martin, Fundamental Administrative Services, Constellation Energy, Trade Power, Computer Associates, Bell Atlantic, and Estimation, Inc., showcasing a strong foundation in systems engineering and operational management. Michael Baker holds a Master's Degree in Information Systems Management from the University of Roehampton.