Alicia Benjamin is a skilled professional with a diverse background in customer service and data analysis. Currently serving as a Customer Service Advisor at Webhelp since September 2020, Alicia assists passengers with flight inquiries. Concurrently, Alicia has been a Data Capturer Specialist at Datacentrix since June 2019, focusing on amending standard operating procedures for audit compliance. Additionally, Alicia worked as a Player Protection Advisor at LiveScore Group from January 2024 to November 2024, where responsibilities included analyzing customer activity for risk assessment, recommending account management strategies for at-risk customers, and collaborating with various stakeholders on player protection initiatives. Previous experience includes roles as an Invigilator at Northlink College and a Control Analyst at Shell Oil Company, where financial and business reporting were key tasks. Alicia holds a degree in Third Language Dutch from Inlinqua and completed secondary education at St. Andrew's SSS.
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