Abdal M. is an experienced leader in IT service management, currently serving as Practice Lead Problem Management for A/NZ at Datacom since October 2022, overseeing a national team of 11 members. Abdal specializes in problem management, driving standardization, and process improvements across customer service offerings. Previous roles include Senior Problem Manager at Datacom for Transport NSW, IT Operations Manager at BNP Paribas Securities Services, and Manager of Incident and Problem Management at Optus, where accountability for large customer bases and complex operational issues was paramount. Abdal also has experience with BT Global Services, managing large-scale customer accounts and service optimization initiatives. Abdal holds a Bachelor's degree in Computer Systems Engineering from the University of Technology Sydney.
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