Alexander Ponce, CLSSYB, is currently a Manager of the Service Desk at Datacom IT Systems Inc, where they apply their extensive experience in Information Technology and services. Previously, they held various leadership roles at Cognizant, including IT Service Desk Team Lead, overseeing a team of 24 analysts and ensuring client SLAs were met. Starting their career as a Customer Service Officer at ICT Australia Pty Ltd, Alexander has developed skills in technical support, incident management, and people management. They earned a Bachelor of Science in Information Technology from Manila Central University and have a solid foundation in secondary education from Colegio de San Juan de Letran.
Location
Metro Manila, Philippines
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