Alexandra Williams is an accomplished professional with extensive experience in service design and customer experience across multiple organizations. Currently serving as Consulting Director for AI Advisory and Enablement at Datacom, Alexandra shapes client pathways to AI adoption and maturity. Previous roles include Service Design Lead at Basis, where Alexandra established a framework for customer experience management, and Design Director at Accenture Song, focusing on service design and studio leadership. Additional experience at Fjord includes roles such as Group Design Director for Fjord ANZ and Design Lead, emphasizing citizen-centric service co-design. Earlier career highlights feature various leadership positions at Massive Interactive and News Interactive, showcasing a robust background in design innovation and quality assurance.
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