Brendon Edwards is an experienced professional with over 15 years in complex contact center environments, currently serving as the Associate Director of Workforce Optimisation at Datacom since 2021. They previously held positions at various companies, including General Manager of Workforce Optimisation and Senior Manager of Workforce Planning. Brendon earned a Bachelor of Business in General Management from the University of South Australia, where they are also pursuing a University Merit Award. Their educational background includes a Bachelor of Commerce in Quantitative Management from the University of South Africa and a numerical short course for business analysts.
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