James Kusel is a seasoned professional in service delivery management with extensive experience in the IT industry. Currently serving as a Senior Service Delivery Manager at Datacom since July 2021, previously held positions at Computer Concepts Limited and Datacom. Prior roles include Service Delivery Manager, Problem Manager, Incident Manager, and Incident Management Team Analyst, demonstrating expertise in incident and problem management processes, operational leadership, and client service enhancements. James received a Bachelor of Commerce in Marketing, Management, and Commercial Law from Victoria University of Wellington.
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