John Sealey is a Transformation & Service Excellence Leader at Datacom, specializing in data-driven automation and AI-enabled service innovation. With over 40 years of experience across APAC and South America, they have transformed complex environments into high-trust partnerships by integrating ITIL discipline with modern automation and engineering practices. At Datacom, John architected Mertle, a billing automation platform processing approximately $90 million per month, and improved operations for key accounts by implementing a Red-Amber-Green-Blue SLA framework. Their focus lies in creating sustainable service models that leverage data transparency and automated processes to deliver measurable business outcomes.
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