Liam Albery

Liam Albery is an experienced professional with a strong background in customer operations and service delivery, currently serving as an Operations Analyst at Datacom since May 2024, focusing on major incident management. Prior to this role, Liam worked at Xero from August 2020 to April 2024 as a Senior Customer Operations Specialist, leading customer issue management and implementing processes that improved customer outcomes. Liam also held a previous position as a Senior Customer Experience Specialist at Xero, where mentorship and training played key roles. Additional experience includes working as an Accounts Administrator at Floriditas and as a Lifeguard at Wellington City Council. Liam was a New Zealand High Performance Swimmer from January 2014 to December 2017. Liam holds a Bachelor’s Degree in Accounting, Information Systems, and Commercial Law from Victoria University of Wellington, completed in 2018.