Luke M.

Luke M. possesses extensive experience in IT support and engineering, currently serving as an M365 Specialist at Datacom since February 2016. This role includes Level 3 support for Microsoft 365 products, project management for cross-organization migrations, and monthly maintenance tasks. Prior to this position, Luke held various roles within Datacom, including Service Desk Team Leader, Senior Service Desk Analyst, and Service Desk Analyst, providing tiered technical support and training for teams. Earlier experience includes serving as a Service Desk Analyst at Unisys, delivering technical support across multiple software applications, and working as Information Technology Officer at Karuna Hospice Services Ltd, overseeing day-to-day IT operations. Luke is pursuing a Bachelor's degree in Information Technology at Queensland University of Technology.