Melissa Dix is an accomplished Service Delivery Manager at Datacom since May 2017, overseeing governance across managed services and ensuring optimal Operational Service Delivery while maintaining client satisfaction. Previously, Melissa served as the EPAS Manager for the Clinical Solution Support Centre at SA Health from October 2013 to October 2016, leading the management of the EPAS application and providing support to over 30,000 users. Prior experiences include roles as Service Desk Manager and Service Desk Lead at BAE Systems Australia from December 2008 to September 2013, and Service Desk Manager at MPS Group from August 2002 to October 2004, as well as Helpdesk Supervisor at Badenoch & Clark from November 2000 to August 2002.
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