Sameer S. is a Sr. Business Analyst at Datacom, drawing on a strong background in IT-driven business services. With proficiency in service analytics, IT service management, and business process improvement methodologies, Sameer has successfully delivered end-to-end business analysis throughout their career, which includes roles at Wipro Eco Energy and NIG Nutritionals Limited. Sameer holds a Master of Business Administration from Auckland University of Technology and a Bachelor of Technology in Power from Guru Gobind Singh Indraprastha University. With a passion for enhancing IT-enabled service management processes, they have a proven track record in managing contact centers and driving business transformation initiatives.