Sameh Hanna is an experienced IT professional with a background in technical support and customer service, currently serving as a Deskside Support Engineer at Datacom since July 2020. With previous roles including Computer Support Officer at TAFE NSW and Information Technology Support Officer at DET, Sameh has developed strong organizational skills and expertise in troubleshooting, system rollouts, and user support. Education includes a Cisco Certified Network Achievement (CCNA) from the Cisco Networking Academy Program and a Diploma of Information Technology with a focus on PC and network support. Demonstrated proficiency in managing IT assets, providing technical advice, and ensuring effective resolution of client issues showcases Sameh's commitment to delivering high-quality support in various capacities.
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