Shane Johnson is an accomplished professional with extensive experience in customer service management and operational leadership. Currently serving as the Australian Commercial Service Desk Manager at Datacom since March 2020, Shane focuses on enhancing service capabilities and delivering exceptional customer experiences. Prior roles include Senior Manager of Virtual Assistants at Westpac, where Shane managed AI performance and customer engagement, and Service Desk Operations Manager, overseeing first and second-level support services. Shane's background also includes significant experience at Singtel Optus, focusing on small business customer care operations. Shane holds a Master of Business Administration from the Australian Institute of Business and a Certificate of Executive Leadership from UNSW.
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