Steve Doyle

Steve Doyle is an experienced professional currently serving as the Head of AI Centre of Excellence at Datacom since March 2020, where responsibilities include designing comprehensive AI frameworks and governance structures to support responsible adoption for internal operations and clients. Previously, Steve held the position of Associate Director focused on transforming critical programs and ensuring effective delivery for Datacom Connect. Prior roles include Director of CX Coach, managing business consulting services and change programs, and General Manager of Customer Service Delivery at Public Transport Victoria, where management of customer service operations was emphasized. Additional experience includes senior management roles at Telstra and Vodafone, where focus areas included customer experience, operational efficiency, and contact center leadership.