Tony Mancini is a hands-on systems specialist with over two decades of experience in supporting and developing for contact centre and telephony platforms. They began their career at Origin Energy as a Customer Service Advisor and progressively advanced to roles such as Senior Analyst Programmer and DevOps Engineer, focused on AWS infrastructure and Amazon Connect. Currently, Tony serves as a CX Technology Consultant at Datacom, providing services in the development of call centre Conversation AI solutions. Their expertise extends across several platforms, including Avaya, Verint, and Oasis Systems, demonstrating a strong commitment to user-friendly, effective solutions that enhance customer experiences.
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