Mathias Gautier

Mathias Gautier is a seasoned professional in technical support and incident management, currently serving as the Senior Manager of the Incident and Escalation team at Datadog since September 2020. Gautier leads efforts in incident response and escalation management, ensuring swift resolution and effective communication to enhance customer trust and experience. Prior experience at Datadog includes roles as Manager 2 of Technical Support Engineering and Manager of Technical Support Engineering, where Gautier focused on scaling support operations and delivering high-quality assistance to enterprise clients. Earlier career highlights include management roles at LE COUSIN MOUTON, overseeing operations in a food truck environment, and administrative support at SOMBRERO AND CO during various productions. Educational credentials include a developer degree from Ironhack and a Bachelor's in Cultural Mediation from Ecole EAC, alongside a Licence de Langue in English from Université Paris-Est.