Rafaela Johnson is an experienced professional in technical support and sales engineering, currently working as a Sales Engineer at Datadog since July 2022. Previously, Rafaela held multiple roles at VMware from August 2017 to July 2022, including Technical Support Engineer and Senior Trilingual Support Specialist, where responsibilities included resolving escalations and mentoring colleagues. Rafaela's background also features work as a Trilingual Account Specialist at Safe-Guard Products, providing support to Toyota and Lexus dealerships, and freelancing in translation services for various industries. With education in Marketing and Communication from institutions such as State University of Londrina and Methodist University of Piracicaba, Rafaela possesses strong multilingual capabilities and expertise in customer relationship management and technical troubleshooting.
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