Nicholas Blume

Nicholas Blume has a diverse work experience in the field of technical support and engineering. Nicholas started their career as a Customer Support Analyst at CDI Professional Services, providing phone helpdesk support for a large user base. Nicholas then moved on to CSC, where they worked as a 2nd Level Support technician, resolving escalated tickets through phone support.

Following their time at CSC, Nicholas joined Images, Inc as a Technical Support Engineer, providing technical and application support to various clients and partners. Nicholas also served as a Beta Account Manager, training clients on new product features and managing their issues and concerns.

Nicholas then worked as a Senior Technical Support Engineer at Vital Images, Inc, where they offered proactive technical and application support to key customer accounts. Nicholas also acted as an escalation point and identified technical bugs or limitations in the software.

Afterwards, they joined Acuo Technologies as a Senior Technical Support Engineer, followed by Sorna Corporation as a QC and Technical Support Engineer. At Sorna Corporation, Nicholas supported medical industry software and hardware, performing IT support and alpha testing of products. Nicholas also created test plans, reported findings to engineering, and assisted in issue resolution.

Currently, Nicholas is working at DataFirst Corporation as a Senior Migration Engineer.

Nicholas Blume attended Brown College from 1997 to 1999, where they obtained an Associates Degree in Electronics and Computer Technology.