Cássio Machado has over 12 years of experience in technology with a focus on Customer Success, having helped B2B companies transform data into actionable insights and drive retention. Currently, Cássio serves as a Senior Customer Success Manager at DATAFRETE, where they lead strategic initiatives aligned with client objectives to positively influence key performance metrics. Previously, Cássio held various roles in customer success and support at companies like ZENVIA and Movidesk, contributing to significant improvements in client onboarding and retention strategies. Cássio holds a Tecnólogo degree in IT Management from Senac Santa Catarina and an Técnico degree in Software Development from CEDUP Hermann Hering.
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