Laurent Rason is an experienced IT professional currently serving as Manager of IT Support for the EMEA region at Dataiku, a role held since March 2022, where responsibilities include managing L1/L2 IT tickets and overseeing onboarding and offboarding processes. Prior to Dataiku, Laurent worked at WeWork from June 2019 to March 2022 as Lead of Field Services & End User Support, implementing personalized network solutions and managing IT-related tickets. Laurent's extensive background in customer support and technical service was developed during a nine-year tenure at Apple, where roles included Lead Genius, Apple Certified Mac Technician, and Technical Specialist, focusing on customer experience, employee training, and troubleshooting. Laurent holds a License in Administration et Echanges Internationaux from Université Paris-Est Créteil and a Baccalauréat Technologique in Science et Techniques de la Gestion from Lycée Romain Rolland.
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