Mike Rhom is a data-driven experience management expert with a strong focus on customer success and retention. Having worked at Kaplan Test Prep from 2016 to 2019, they held various roles, including Retention Manager and Sr. Manager, Experience Optimization, where they led customer journey projects and managed cross-functional teams. Mike also served as a Senior Customer Experience Manager at QS Quacquarelli Symonds and an Associate Director at Feathr. They earned a Bachelor's Degree in History from Binghamton University in 2008.
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