Devanshu Swadia

Devanshu Swadia possesses extensive experience in Contact Center management, with a strong focus on operations, client relationship management, and strategic planning. Currently serving as Senior Operations Manager at Datamatics Business Solutions Ltd. since March 2019, Devanshu previously held key roles in various organizations, including Head of Operations at Digicom Universal and Growth Solutions, where responsibilities included overseeing e-commerce operations with multi-channel support. Early career positions at Sitel involved operations management and team leadership, emphasizing project management, stakeholder management, and performance analysis. Devanshu's expertise encompasses P&L management, learning and development, and enhancing customer satisfaction through innovative business processes.