Thom Galloway

Thom Galloway has over 15 years of experience in the IT industry. Thom began their career in 2007 as a Lead EDR Technician at NCDR, LLC, where they were responsible for providing technical support for office-based Electronic Dental Record infrastructure, as well as project completion using Agile Methodology. In 2013, they moved to Century Solutions Group, Inc. as a Service Manager and Field Engineer, where they managed a staff of in-house employees and consultants, as well as providing proactive onsite monthly maintenance for servers, workstations, and networks, and end-user tech support for 100+ small/mid-sized companies. In 2022, they became Service Desk Manager at DataNet Systems LLC, where they were responsible for supervising the Service Desk and its employees, ensuring customer account information was accurate and complete in Connectwise Manage, tracking progress of service tickets, and managing customer relationships. Thom was also responsible for establishing and maintaining partner relationships.

Thom Galloway attended McIntosh High. Thom has obtained several certifications, including Xirrus XCWT from Xirrus in December 2015, Healthcare IT Technician from CompTIA in September 2015, MCSE: Server Infrastructure from Microsoft in June 2015, MCSA: Windows Server 2012 from Microsoft in November 2014, CCNSP from Cyberoam in September 2014, MCPS: Microsoft Certified Professional from Microsoft in April 2014, A+ from CompTIA, Essentials of Project Management for the Non-Project Manager from American Management Association, HDI Certified Desktop Support Manager from HDI, and MCSE 2003 from Microsoft.