Andrew Welch

Andrew Welch is an experienced professional with a strong background in account management and customer experience. Currently serving as an Account Manager at DataOne Software since February 2023, Welch previously worked as a Project Consultant at Sonic Automotive, where assistance was provided with software and advertising partner integrations for new store launches. At Cox Automotive Inc., from January 2017 to September 2021, Welch held roles as Strategic Account Manager and Manager of Customer Experience, managing a significant enterprise portfolio, creating post-sales playbooks, and implementing a quality assurance program that markedly improved client satisfaction metrics. Earlier experience as a Training Manager at HomeNet Automotive involved the development of a self-serve video library for client training, which substantially increased client reach and feature adoption, as well as redesigning the employee onboarding program to enhance efficiency.