Erin Johnston

Erin Johnston currently serves as a Senior Account Manager for Customer Experience at Datassential, a position held since October 2024. Prior to this role, Erin was a Senior Customer Success Manager at REPLICA from August 2021 to October 2024. Between July 2015 and August 2021, Erin held multiple roles at FanThreeSixty, including Client Success Lead, Client Success Coordinator, Client Success Analyst, and Support Engineer. Earlier experiences include a Student Internship at Children's Mercy Hospital, where Erin completed projects related to ICD-10 documentation validation and mapping, as well as a supervisory position at the Kansas Turnpike Authority, overseeing interns during a customer recall process. Erin's career commenced at Kansas Turnpike Authority as a Customer Service Representative from June 2011 to August 2013, emphasizing strong problem-solving and multi-tasking skills. Erin's education includes studies at The University of Kansas Medical Center from 2013 to 2015 and The University of Kansas from 2011 to 2013.