Terae de Cou

Terae De Cou is an accomplished professional with extensive experience in operations, data strategy, and customer insights within the technology and SaaS industries. Currently serving as the Director of Customer Insights at Datassential, Terae leads the Customer Insights team through operational evolution and strategic growth, focusing on insights delivery and automation. Previously, Terae held various leadership positions at Restaurant365, including Customer Success Process Manager, where a focus on workflow redesign and scalability was emphasized post-acquisition. Terae's career began with foundational roles in data analysis and operations at Getro, where strategic process alignment and tool development were prioritized. Terae also founded eTerae, providing consultancy for early-stage SaaS operations. Terae holds a Bachelor of Arts in Political Science and Government from San José State University and a certificate from Sciences Po Lille.