Jan Svec

Jan Svec has extensive experience in technical support and customer care, currently serving as a DELL field service engineer and technical support consultant at DATASYS s.r.o. since September 2013, focusing on hardware and software repairs for DELL, HP, and Lenovo products. Prior to this role, Jan worked at Telefónica as a technical support specialist for mobile, BlackBerry, and DSL services from February 2012 to August 2013, and as a customer care team leader for top corporate and government clients at Telefonica O2 Czech Republic from August 2010 to February 2012. Jan's career began at Dell, where responsibilities included team management and technical support as a senior L2 technician from August 2006 to July 2010, along with logistical coordination as a customer care analyst. Jan Svec's educational background includes studies at SPSS Betlemska from 1994 to 2000.