Russell Dickson

Russell Dickson is a seasoned professional with extensive experience in business improvement and IT change management. Currently serving as a Senior Business Improvement Consultant and IT Change Manager at DataTorque Ltd since May 2022, Russell previously held the role of Product Owner - Telephony and Queue at Kiwibank, where responsibilities included optimizing systems and processes to enhance customer experience. Russell has also worked as an ICT Change Manager at both the NZ Transport Agency and Fujitsu New Zealand, and as a Unix Team Leader at Datacom. Earlier roles at Vodafone New Zealand and TelstraClear focused on change management and sales support, demonstrating a commitment to quality improvement and process optimization. Russell's career began at ANZ as a Customer Transaction Service Centre Officer, emphasizing customer service and process documentation. Russell holds a National Certificate in Business from Ara Institute of Canterbury and completed a program in First Line Management.