Rick Heeder is a seasoned technical professional with extensive experience in systems support and engineering. They began their career as a Service Manager at Cybersystems Inc and went on to work as a Field Engineer for CompuCom, where they provided on-site engineering support for KeyBank. Following this role, Rick served as a LAN Administrator and Senior Help Desk Specialist at KeyBank, and later as an ISV Applications Engineer at Tandberg Data/Exabyte. Currently, Rick holds the position of Technical Services Lead at DataTrust Solutions, where they continue to support the InfiniVault storage appliance.
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