Tamana Monga

Tamana Monga is a Customer Success Manager at Datavail since July 2021, overseeing a portfolio of over 65 clients and managing all non-technical escalations to ensure timely resolutions. Responsibilities include managing commercial and operational relationships, onboarding new clients, expanding service revenue, and conducting regular performance reviews. Previously, Tamana served as a Business Process Lead at Tata Consultancy Services, identifying customer needs and managing service delivery, and as a Senior Customer Service Representative at Hutchison 3 Global Services and WNS Global Services, addressing customer inquiries and managing telecom services. Tamana holds a Bachelor's degree in Business/Commerce from Mumbai University, obtained between 2008 and 2009.