Serap R. has extensive experience in various roles related to product ownership and customer journey management, primarily at ING Deutschland from 2007 to 2018. During this time, they served as a PO & Customer Journey Expert for mobile apps, as well as holding positions in business development and system analysis for online banking. In 2022, Serap R. worked as a scaled Product Owner for payroll and as a Product Owner at DATEV eG. Currently, they are pursuing a degree in Betriebswirtschaftslehre with a focus on Marketing and Human Resource Management at Technische Hochschule Nürnberg Georg Simon Ohm, where they maintain a strong academic record.
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