Anna McCabe is an experienced Technical Support Supervisor at Datto, Inc. since October 2016, where responsibilities include tracking department KPIs, managing customer satisfaction, and coaching team members. Previous roles at Datto include Senior Blue Technical Support Expert and Technical Support Expert I - VIP, focusing on providing elevated support to partners. Earlier career experience includes positions as a Network Technician at Innovative Solutions, Client Support Analyst at the City of Rochester, and Computer Technician at the Rochester Housing Authority. Anna also worked as a Technical Operations Specialist at Time Warner Cable and as a Support Services Technician at the National Technical Institute for the Deaf. Anna holds a Bachelor of Science degree in New Media Information Technology from the Rochester Institute of Technology.
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