Matthew A.

Matthew A. is a skilled Technical Support Engineer with extensive experience in disaster recovery and technical support, currently employed at Datto since March 2016. At Datto, Matthew A. has advanced through various roles, starting as a Level 1 Technical Support Engineer, providing crucial support for business continuity and Linux-based devices, and ascending to Level 2, where responsibilities include managing disaster recovery tickets and configuring cloud-based tests. Additionally, Matthew A. has taken on leadership roles, mentoring new hires and collaborating with supervisors on team coaching. Prior experience at Xerox as an Engineer II involved managing CPU patch implementations and developing Oracle PL/SQL code. Matthew A. holds a Bachelor of Science degree in Computer Science from The College at Brockport, State University of New York.