Michael Smith

Michael Smith is an experienced technology professional with a diverse background in IT support and management. Currently serving as a Master Tech at Datto, Inc. since February 2015, Michael has a proven track record in technical helpdesk management and client interaction, ensuring the maintenance of contractual service level agreements while optimizing resolution processes. Prior roles include IT Support Consultant at Managed Services Team, LLC, and Account Relationship Manager at Unisys, where responsibilities spanned from service integration management to second-level desktop support. Michael also held the position of Lead Technician at Yukon Marketing Group from December 2000 to August 2008. Academic credentials include studies at Monroe Community College from 2003 to 2005.