Rohit Navani is an experienced technical support professional with a proven track record in diagnosing and resolving complex technical issues across various environments. Navani began a career as a Repair Technician at Batteries Plus, where skills in customer service and software troubleshooting were developed. Following this, a role as a Laptop Repair Technician at United Data Technologies involved imaging and repairing laptops for educational standards with a notable success rate. Subsequently, Navani advanced to a Level 2 Technical Support Engineer position at Datto, leading resolution efforts for escalated technical issues and providing mentorship to junior technicians. As an Information Technology Support Technician II at the State of Florida Department of Health, Navani maintained high customer satisfaction while managing iOS devices and resolving system conflicts. Navani holds a Bachelor of General Studies from the University of Central Florida, achieved with a 3.4 GPA.
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