William Waitt

William Waitt has extensive experience in customer success and relationship management, currently serving as the Manager of Customer Success and Renewals at Datto since September 2018. In this role, William leads a team of Success Managers, focusing on client relationships, negotiations, and renewal strategies while fostering a positive team culture. Previous positions at Datto include Senior Customer Success Manager and Customer Success Manager, where William significantly contributed to customer growth and satisfaction. Prior to Datto, William held roles at JPMorgan Chase & Co. as a Chase Private Client Banker, demonstrating strong sales skills and customer rapport, and as a Teller. Earlier experience includes serving as Lead Customer Service Representative at People's United Bank, overseeing operational activities. William holds a Bachelor's degree in Business/Managerial Economics from Keene State College, earned in 2012.