Leonard Jackson has extensive experience in technical support and IT roles, currently serving as a Help Desk Technician at DAVACO, Inc. since May 2008, where responsibilities include providing IT support for over 500 users and managing helpdesk tickets using ElemenTool. Prior to this role, Leonard held various positions in technical support, including Technical Support Analyst at Gemmy Industries and ACS, a Xerox Company, where desktop support was provided across multiple operating systems and software. Leonard's career spans several companies and roles, including in-depth support for hardware and software troubleshooting, demonstrating a strong commitment to customer service and technical expertise. Leonard possesses an educational background from DCCCD Community College.
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