Paul Wright is a seasoned professional with over 20 years of experience in the customer service industry, currently serving as the Customer Service Operations Manager at Davey Water Products. Previously, Paul held the position of Head of Customer Care at Futurity Investment Group and ASG, as well as served as a non-executive director for Auscontact Association from 2018 to 2023, contributing significantly to the strategic direction of the contact centre industry. Paul possesses strong analytical skills and a proven ability in process improvement and project management, all while fostering a culture of collaboration and innovation within teams. Currently, Paul is pursuing a Graduate Diploma in Business Administration, Management and Operations at The University of Queensland.
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