Abigail Castillo

Abigail Castillo is an experienced professional in customer support and operations management, currently serving as Associate Manager of Customer Support at Dayforce since January 2023, where responsibilities include managing Tier II Specialists, overseeing day-to-day operations, and collaborating with Payroll and HR. Prior to this role, Abigail worked at Google Operations Center from March 2019 to January 2023 as Workflow Management Team Lead for Ad Campaign Management, supervising a team, strategizing to meet SLA targets, and conducting analysis for client cases. From February 2016 to 2019, Abigail was a Process Specialist/Trainer/Quality Reviewer at Cognizant, focusing on video ad campaign management and training, while earlier experience includes working as an Online Marketing Associate at PNI International, where Abigail was responsible for social media management, email marketing, and client engagement.