Deb Diehl is an accomplished professional with extensive experience in service delivery and project management across various industries. At IBM, Deb served as a Service Delivery Manager, leading a team of Help Desk Analysts, and previously held positions at Virteva and Velocity Technology Solutions, focusing on project management and incident response. A track record of improving customer retention is evident from roles at CPP NORTH AMERICA L.L.C and as a Senior Manager in a call center environment. Deb holds a Bachelor of Arts in Telecommunications from Pennsylvania State University and an MBA in Marketing from the University of Phoenix. Currently, Deb is the Director of Major Incident Management at Dayforce.
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