Jacques (Jac) Jean is an experienced IT professional with over 12 years in global service operations and delivery roles. Currently, Jac serves as the Senior Manager of Change Management at Dayforce, developing practices that align with organizational goals in cloud adoption. Previously, Jac held positions such as Major Incident Manager at The Coca-Cola Company and Manager of Incident and Problem Management at Global Payments, demonstrating expertise in incident response, project management, and continual service improvement across various organizations. Jac's strong interpersonal and technical skills are complemented by an ITIL V3 certification and a background in communication and media studies, having earned a Bachelor's degree from Salem State University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices