Nikki Hallam has extensive experience in customer support and operations, serving as Senior Manager for Customer Support at both Dayforce and Ceridian since September 2000. In this role, Nikki leads a skilled team dedicated to supporting Ceridian's award-winning HCM technology in a Software as a Service (SAAS) model. Prior experience includes positions as Senior Manager of Operations, Manager, Supervisor, and Implementation Analyst, with oversight of multi-site operations across Florida, New Jersey, Mauritius, and India, managing over 100 employees. Major products supported include COBRA and Reimbursement Benefits, QDRO/QMCSO, Insurance Continuation, Pension, and Special Reimbursement Services. Nikki's educational background includes a high school diploma from Bishop Moore Catholic High School and additional studies at Valencia College.
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