Tsasha Knower is a Digital Transformation Architect with extensive experience in orchestrating digital transformations across various industries, including utilities, banking, and retail. They have held positions such as IT Service Delivery Manager for McDonald's, Senior IT Manager at Harrods, and Senior Customer Success Engineer at Lakeside Software, where they excelled in enhancing end-user computing environments and managing complex IT projects. Tsasha is skilled in PowerShell scripting, project management, and solutions architecture, and is currently a Senior Technical Consultant at Dayforce, contributing to IT transformation initiatives. Their proven leadership and deep knowledge of ITIL methodologies have allowed them to drive significant operational improvements and customer success.
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