Clement Das is a seasoned professional in customer experience and contact center transformation, with extensive experience in workforce management and performance analytics. They began their career as a Team Leader at Lazada Malaysia from 2012 to 2014 and later served as Assistant Customer Service Manager at Astro GS Shop Sdn Bhd from 2014 to 2015, where they contributed to establishing foundational customer service protocols. Clement further honed their skills as an Assistant Manager - Business Performance Analyst at AmGeneral Insurance Berhad from 2015 to 2021. They currently hold the position of Senior Manager - WFM & Insights at Daythree. Clement is recognized for their calm demeanor and adaptability in dynamic environments, alongside a strong data-oriented approach.
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