Valli N. is an accomplished professional in Quality Assurance and Service Excellence, currently serving as the Head of Quality Assurance & Service Excellence at Daythree. With over 16 years of experience, Valli has progressed from a Contact Centre associate to managerial roles in multiple organizations, including Concentrix, ByteDance, Aegis Global, and VADS Berhad. Valli has received various accolades, such as being a finalist for the CCAM Best Operation Support Professional and the CCAM Best Contact Center Manager, and is a certified ISO Lead Auditor. Valli holds an Executive MBA from Asia e University and is currently pursuing a degree in International Business from Murdoch University.
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