Leila Ribeiro

Leila Ribeiro possesses diverse experience in customer service, sales management, and marketing, with a focus on enhancing guest satisfaction and building client loyalty in various roles. In the hospitality sector, Leila served as a Hotel Ambassador at citizenM hotels, ensuring exceptional service for guests in a multicultural setting, and held positions with Disney and Stone, maintaining high service standards and implementing effective customer service practices. Leila’s sales expertise includes roles as a Sales Manager at Reina Consultoria Internacional and Stone, where tailored approaches and feedback systems were utilized to drive customer engagement. More recently, Leila transitioned to marketing roles, collaborating on strategies at DKT WomanCare Global and currently serving as a Customer Success Manager at Dayuse.com, while also working as a Customer Success Manager at Kumquat. Leila's background also includes translation work with the Yale Alumni Association, showcasing versatile communication skills.