Vineeth Goud is currently serving as a Customer Service Team Lead at DAZN since February 2024, where responsibilities include managing customer contacts across 30+ international markets, leading a team of over 89 associates, and focusing on business outcomes through KPI management and process improvement planning. Prior to this role, Vineeth worked at BYJU'S from September 2019 to February 2024, initially as a Process Specialist and subsequently as a Senior Process Specialist and Team Lead, overseeing customer service operations for multiple countries and handling critical escalations on social media platforms. Vineeth holds a Bachelor of Technology in Mechanical Engineering from G. Pulla Reddy Engineering College, graduated in April 2018.
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