Frederic Joly

Frederic JOLY is an accomplished professional with extensive experience in client relations and operational management. Currently serving as Responsable CRC Groupe at DBF AUTOMOBILES since September 2017, Frederic oversees a multichannel customer relationship center, emphasizing the importance of understanding individual customer needs for sustainable relationships. Prior roles include Administrateur Opérationnel Système d'Informations at Groupe 5ème agence, where Frederic focused on performance management and system interoperability, and Directeur Operationnel at MeilleurContact, highlighting innovation in customer relations through remote work. Frederic's background also encompasses key positions at various companies, including CCA International and The Phone House Telecom GmbH, where responsibilities ranged from account management to project leadership in IT and call center operations. Frederic JOLY holds education credentials from ESM / ICAD (Paris XIV) and ESG.