Jeffrey Tay is an experienced Collections and Operations leader with over 12 years in debt recovery strategies and operational efficiency in the financial sector. Currently serving as the Head of Collections at DCAP Digital, Jeffrey has built the department from the ground up, managing various aspects including collections, repossession, and compliance. Previously, Jeffrey held positions at Alliance Bank Malaysia Berhad, Hong Leong Bank Berhad, and Pac Lease Berhad, contributing to significant improvements in team performance and debt recovery processes. With a strong commitment to continuous learning and project management, Jeffrey's expertise spans multiple product portfolios, earning recognition as Hong Leong Bank's Best Collection Supervisor for 2018/2019. Jeffrey is pursuing a degree in Business Administration and Management at Kolej Tunku Abdul Rahman.
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